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How eSIM works

eSIM at a glance

An eSIM is an electronic SIM that allows you to activate a cellular plan from a carrier without needing a physical SIM card. You can add, remove, or change networks and data plans instantly. The SIM Profile is delivered to the device over the air (OTA) by scanning a QR Code.

  • Connect to the fastest 4G LTE/3G cellular data networks
  • Coverage  in 200+countries and territories
  • No SIM Cards or contracts required
  • Switch between the home carrier and other networks instantly
  • Flexibility to activate the data you need and keep costs under control

KnowRoaming eSIM is supported in all unlocked eSIM compatible devices, including:

  • iOS: iPhone 11, 11 Pro, 11 Pro Max, 12 Pro Max, XS, XS Max, XR, SE (2020), iPad* Air (3rd Generation), iPad* Pro (3rd Generation), iPad* Mini (5th Generation), with iOS 12.1 or later
  • Android: Samsung Galaxy Fold, S20, S20+, S20 Ultra, Z Flip, Samsung Note  20+, Nuu Mobile X5, Google Pixel 3 & 3 XL, 3a & 3a XL, 4 & 4 XL, Gemini PDA, Motorola Razr 2019, Huawei P40, P40 Pro
  • Windows 10: Acer Swift 3, Acer Swift 7
  • ASUS: ASUS Mini Transformer T103HAF, ASUS NovaGo TP370QL, ASUS Vivobook Flip 14 TP401NA
  • Dell: Dell Latitude 7210 2-in-1, Dell Latitude 9410, Dell Latitude 7310, Dell Latitude 7410, Dell Latitude 9510 
  • HP: HP Elitebook G5, HP Probook G5, HP Zbook G5, HP Spectre Folio 13 
  • LENOVO: Lenovo Yoga C630, Lenovo Miix 630, Lenovo Yoga 520, Lenovo Yoga 720 convertible laptops 
  • SAMSUNG: Samsung Galaxy Book 2
  • SURFACE: Surface Go 2, Surface Pro X, Surface Pro 5 LTE Advanced

Notes: Device compatibility may vary for different countries/regions | * eSIM on iPhone is not offered in China mainland. In Hong Kong and Macau, only iPhone XS features eSIM. | ** Certain Pixel 3s work when they have “add carrier” option.

How to set up your KnowRoaming eSIM

iPhone

  • Buy the eSIM data plan for your destination at https://esim.knowroaming.co,
  • Receive the eSIM QR code
  • Setup your eSIM profile as follows:
  1. Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
  2. Scan the QR code provided by KnowRoaming
  3. Tap Add Cellular Plan
  4. Choose Secondary Label and change the name to KnowRoaming
  5. Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
  6. Select the option for ‘Use Primary as the preferred line’ and tap Done
  7. Add the APN Name*: Tap on KnowRoaming eSIM > Cellular Data Network> Cellular Data > Add APN 
Data Packages APN Name
Global, Israel, Kuwait, Morocco, Mauritius, Middle East, Qatar, Saudi Arabia, South Africa knowroaming
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Latin America, Mexico tn1
Bahamas, Caribbean altanwifi
Asia, Australia, China, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan kroly
Europe, United States Skip Step 6,
No APN Required

Data roaming must be enabled to use the KnowRoaming eSIM.

Android

  • Buy the eSIM data plan for your destination at https://esim.knowroaming.co,
  • Receive the eSIM QR code
  • Setup your eSIM profile as follows:
  1. Go to your device Settings > Network & Internet > Mobile Network
  2. Tap Don’t have the SIM card? > Download your SIM > Tap Next
  3. Scan the QR code provided by KnowRoaming
  4. Tap Activate
  5. Tap Telna or KnowRoaming
  6. Add the APN Name: Tap on Advanced > Tap Access Point Names > Add APN name by clicking the three dots symbol  > Add New APN > Enter APN Name >Save APN >APN is selected and ready to use
Data Packages APN Name
Global, Israel, Kuwait, Morocco, Mauritius, Middle East, Qatar, Saudi Arabia, South Africa knowroaming
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Latin America, Mexico tn1
Bahamas, Caribbean altanwifi
Asia, Australia, China, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan kroly
Europe, United States Skip Step 6,
No APN Required

Data roaming must be enabled to use the KnowRoaming eSIM.

FAQ's

KnowRoaming eSIM is supported in all unlocked eSIM compatible devices, including:

  • iPhone* 11, 11 Pro, 11 Pro Max, XS, XS Max, XR with iOS 12.1 or later

* eSIM on iPhone is not offered in China mainland. In Hong Kong and Macau, only iPhone XS features eSIM.

  • Google Pixel 3, 3XL
  • Windows 10 PCs, Lenovo Yoga 630, HP Spectre Folio
  • iPad Air and Pro 3rd Generation, iPad Mini 5th Generation, Gemini PDA

The KnowRoaming eSIM can be purchased on esim.knowroaming.co. You will receive a QR code via email. After that, please follow the setup instructions.

Follow these steps to set up the eSIM on your device:

For iPhone users

  1. Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
  2. Scan the QR code provided by KnowRoaming
  3. Tap Add Cellular Plan
  4. Choose Secondary Label and change the name to KnowRoaming
  5. Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
  6. Select the option for ‘Use Primary as the preferred line’ and tap Done
  7. Add the APN Name*: Tap on KnowRoaming eSIM > Cellular Data Network> Cellular Data > Add APN
Data Packages APN Name
Global, Israel, Kuwait, Morocco, Mauritius, Middle East, Qatar, Saudi Arabia, South Africa knowroaming
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Latin America, Mexico tn1
Bahamas, Caribbean altanwifi
Asia, Australia, China, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan kroly
Europe, United States Skip Step 6,
No APN Required

For Android users

  1. Go to your device Settings > Network & Internet > Mobile Network
  2. Tap Don’t have the SIM card? > Download your SIM > Tap Next
  3. Scan the QR code provided by KnowRoaming
  4. Tap Activate
  5. Tap Telna or KnowRoaming
  6. Add the APN Name: Tap on Advanced > Tap Access Point Names > Add APN name by clicking the three dots symbol   
Data Packages APN Name
Global, Israel, Kuwait, Morocco, Mauritius, Middle East, Qatar, Saudi Arabia, South Africa knowroaming
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Ecuador, Latin America, Mexico tn1
Bahamas, Caribbean altanwifi
Asia, Australia, China, India, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan kroly
Europe, United States Skip Step 7,
No APN Required

Disclaimer: Settings instructions and appearances may vary depending on the device brand.

The KnowRoaming eSIM offers data services. In your dual-sim iPhone, you can use voice and SMS from your home carrier while using unthrottled affordable data with your KnowRoaming eSIM.

You can buy additional data plans on https://esim.knowroaming.co and follow the instructions to set up your eSIM profile and the new plan.

Please remember to remove the eSIM profile from your device after you are done using it.

  • Go to Settings > Cellular.
  • Tap the eSIM you want to erase.
  • Tap Remove Cellular Plan.

After deleting the eSIM, you can buy new data plans from https://esim.knowroaming.co when needed and set up your profile.

QR codes can only be scanned once.  If you have any issues, please contact our Support Team at  +1-8888-357-7347 or [email protected]

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