How eSIM works
eSIM at a glance
An eSIM is an electronic SIM that allows you to activate a cellular plan from a carrier without needing a physical SIM card. You can add, remove, or change networks and data plans instantly. The SIM Profile is delivered to the device over the air (OTA) by scanning a QR Code.
- Connect to the fastest 4G LTE/3G cellular data networks
- Coverage in 200+countries and territories
- No SIM Cards or contracts required
- Switch between the home carrier and other networks instantly
- Flexibility to activate the data you need and keep costs under control
KnowRoaming eSIM is supported in all unlocked eSIM compatible devices, including:
- iPhone* 11, 11 Pro, 11 Pro Max, XS, XS Max, XR with iOS 12.1 or later
* eSIM on iPhone is not offered in China mainland. In Hong Kong and Macau, only iPhone XS features eSIM.
- Google Pixel 3, 3XL
- Windows 10 PCs, Lenovo Yoga 630, HP Spectre Folio
- iPad Air and Pro 3rd Generation, iPad Mini 5th Generation, Gemini PDA
How to set up your KnowRoaming eSIM
iPhone
- Buy the eSIM data plan for your destination at https://esim.knowroaming.co,
- Receive the eSIM QR code
- Setup your eSIM profile as follows:
- Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
- Scan the QR code provided by KnowRoaming
- Tap Add Cellular Plan
- Choose Secondary Label and change the name to KnowRoaming
- Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
- Select the option for ‘Use Primary as the preferred line’ and tap Done
- Add the APN Name*: Tap on KnowRoaming eSIM > Cellular Data Network> Cellular Data > Add APN
| Data Packages | APN Name |
| Global, Kuwait, Morocco, South Africa, Israel | knowroaming |
| Canada, Latin America, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico | tn1 |
| Caribbean | altanwifi |
| Asia, China, Japan, Singapore, Australia | kroly |
| Europe, United States | Skip Step 7, No APN Required |
Data roaming must be enabled to use the KnowRoaming eSIM.
Android
- Buy the eSIM data plan for your destination at https://esim.knowroaming.co,
- Receive the eSIM QR code
- Setup your eSIM profile as follows:
- Go to your device Settings > Network & Internet > Mobile Network
- Tap Don’t have the SIM card? > Download your SIM > Tap Next
- Scan the QR code provided by KnowRoaming
- Tap Activate
- Tap Telna or KnowRoaming
- Add the APN Name: Tap on Advanced > Tap Access Point Names > Add APN name by clicking the three dots symbol ⋮ > Add New APN > Enter APN Name >Save APN >APN is selected and ready to use
| Data Packages | APN Name |
| Global, Kuwait, Morocco, South Africa, Israel | knowroaming |
| Canada, Latin America, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico | tn1 |
| Caribbean | altanwifi |
| Asia, China, Japan, Singapore, Australia | kroly |
| Europe, United States | Skip Step 6, No APN Required |
Data roaming must be enabled to use the KnowRoaming eSIM.
FAQ's
KnowRoaming eSIM is supported in all unlocked eSIM compatible devices, including:
- iPhone* 11, 11 Pro, 11 Pro Max, XS, XS Max, XR with iOS 12.1 or later
* eSIM on iPhone is not offered in China mainland. In Hong Kong and Macau, only iPhone XS features eSIM.
- Google Pixel 3, 3XL
- Windows 10 PCs, Lenovo Yoga 630, HP Spectre Folio
- iPad Air and Pro 3rd Generation, iPad Mini 5th Generation, Gemini PDA
The KnowRoaming eSIM can be purchased on esim.knowroaming.co. You will receive a QR code via email. After that, please follow the setup instructions.
Follow these steps to set up the eSIM on your device:
For iPhone users
- Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
- Scan the QR code provided by KnowRoaming
- Tap Add Cellular Plan
- Choose Secondary Label and change the name to KnowRoaming
- Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
- Select the option for ‘Use Primary as the preferred line’ and tap Done
- Add the APN Name*: Tap on KnowRoaming eSIM > Cellular Data Network> Cellular Data > Add APN
| Data Packages | APN Name |
| Global, Kuwait, Morocco, South Africa, Israel | knowroaming |
| Canada, Latin America, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico | tn1 |
| Caribbean | altanwifi |
| Asia, China, Japan, Singapore, Australia | kroly |
| Europe, United States | Skip Step 7, No APN Required |
For Android users
- Go to your device Settings > Network & Internet > Mobile Network
- Tap Don’t have the SIM card? > Download your SIM > Tap Next
- Scan the QR code provided by KnowRoaming
- Tap Activate
- Tap Telna or KnowRoaming
- Add the APN Name: Tap on Advanced > Tap Access Point Names > Add APN name by clicking the three dots symbol ⋮
| Data Packages | APN Name |
| Global, Kuwait, Morocco, South Africa, Israel | knowroaming |
| Canada, Latin America, Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, Mexico | tn1 |
| Caribbean | altanwifi |
| Asia, China, Japan, Singapore, Australia | kroly |
| Europe, United States | Skip Step 6, No APN Required |
Disclaimer: Settings instructions and appearances may vary depending on the device brand.
The KnowRoaming eSIM offers data services. In your dual-sim iPhone, you can use voice and SMS from your home carrier while using unthrottled affordable data with your KnowRoaming eSIM.
You can buy additional data plans on https://esim.knowroaming.co and follow the instructions to set up your eSIM profile and the new plan.
Please remember to remove the eSIM profile from your device after you are done using it.
- Go to Settings > Cellular.
- Tap the eSIM you want to erase.
- Tap Remove Cellular Plan.
After deleting the eSIM, you can buy new data plans from https://esim.knowroaming.co when needed and set up your profile.
QR codes can only be scanned once. If you have any issues, please contact our Support Team at +1-8888-357-7347 or [email protected]
