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How eSIM works

How to set up your profile with the KnowRoaming eSIM

Buy the eSIM data plan for your destination at https://esim.knowroaming.co; you will receive a eSIM QR code in the email you provided. If you are a new KnowRoaming user, setup your eSIM profile as follows:

iPhone

  • Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
  • Scan the QR code provided by KnowRoaming
  • Tap Add Cellular Plan
  • Choose Secondary Label and change the name to KnowRoaming
  • Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
  • Select the option for ‘Use Primary as the preferred line’ and tap Done
  • The KnowRoaming eSIM is now ready to be used as your Cellular data plan

Android

  • Go to your device Settings > Network & Internet > Mobile Network
  • Tap Don’t have the SIM card? > Download your SIM > Tap Next
  • Scan the QR code provided by KnowRoaming
  • Tap Activate
  • Tap Telna or KnowRoaming

How to activate your cellular data plan

  • Download the KnowRoaming App
  • Register the eSIM with your email* and the SN (Serial Number) provided by KnowRoaming
  • Go to Services > Packages and activate your package.
  • Enable data roaming

*Make sure to provide a valid email in the registration process, to properly receive the QR codes, SN (Serial Number),  and account information.

FAQ's

eSIM is available for all eSIM compatible phones, including iPhone* XS, XS Max, XR using iOS 12.1 software and Android Google Pixel 3, 3XL. To activate the KnowRoaming eSIM, please make sure your phone is unlocked.  *eSIM on iPhone is not offered in China mainland. In Hong Kong and Macau, only iPhone XS features eSIM.

The KnowRoaming eSIM can be purchased on our website <link to the eSIM url>. Once you complete your purchase, you will receive a QR code, on the payment confirmation screen as well as via email.

Follow these steps to add the eSIM to your device:

For iPhone users

  • Go to your device Settings > Cellular or Mobile Data > Add Cellular Plan
  • Scan the QR code provided by KnowRoaming
  • Tap Add Cellular Plan
  • Choose Secondary Label and change the name to KnowRoaming
  • Select the option for ‘Use KnowRoaming for cellular data only’ and tap Continue
  • Select the option for ‘Use Primary as the preferred line’ and tap Done
  • The KnowRoaming eSIM is now ready to be used as your Cellular data plan

For Android users

  • Go to your device Settings > Network & Internet > Mobile Network
  • Tap Don’t have the SIM card? > Download your SIM > Tap Next
  • Scan the QR code provided by KnowRoaming
  • Tap on Activate
  • Tap on Telna or KnowRoaming

Disclaimer: Settings instructions and appearances may vary depending on the cell phone brand

After adding the eSIM to your device, download the KnowRoaming app to activate your package. In the app tap on: Services > Packages > Activate

Take a screenshot of your QR code, send it to another device then scan. Or
You can open your email on a computer and scan the QR code from your mobile device.

  • PayPal
  • Visa, Mastercard, and American Express are all accepted

The KnowRoaming eSIM offers data services. In your dual-sim iPhone, you can use voice and SMS from your home carrier while using unthrottled affordable data with your KnowRoaming eSIM.

Yes, data roaming must be enabled to use the KnowRoaming eSIM.

iOS:

  • Please go to Settings > Cellular > Turn on “Data Roaming

Android:

  • Go to Network & Internet > Mobile Network
  • Tap the active eSIM > Enable roaming

Disclaimer: Settings instructions and appearances may vary depending on the cell phone brand

Remember to turn data roaming OFF when not using the KnowRoaming eSIM

You don’t have to scan another eSIM QR code to buy additional data. You can go to your KnowRoaming app and purchase suitable data plans from there.

To set your Cellular Data plan back to your home service:

  • Go to Settings
  • Tap Cellular
  • At the top of the screen tap Cellular Data
  • Select “Primary” to turn on your home data services

You don’t need to delete the eSIM from your phone. You can buy new data plans directly in the KnowRoaming app without scanning new QR codes or setting the eSIM profile again.

If you still would like to erase your eSIM, follow these steps:

  • Go to Settings > Cellular
  • Tap the eSIM label you want to erase
  • Tap Remove Cellular Plan
  • Tap the label; it may ask you to sync contacts, select your Primary line and the eSIM label will be erased

Once payment is complete,  you will immediately receive the QR code on the payment confirmation screen. You will also receive an email with your QR code and payment confirmation details.

You can track your usage and remaining data through the KnowRoaming app.

No, QR codes can only be scanned once.

If you lose your eSIM QR Code please contact our Support Team at  +1-8888-357-7347 or [email protected]

The eSIM plan does not affect the physical card usage. You can continue to use your primary SIM card for voice/SMS services and the KnowRoaming eSIM for data.

A refund process is valid under certain conditions. If the user has not scanned the QR code or used the data plan, a refund can be granted. For more information, get in touch with our friendly support Team at +1-8888-357-7347 or [email protected].

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